Lumen Homes in Ottawa, Ontario - Refused to repair moulding on front door because I painted the door.

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Replaced front and rear door and several windows. When the moulding on the front door started lifting I called them.

When service man came he said the warranty was no longer valid because I paint the door. What does paint and moulding have to do with the moulding separating. I paid a lot of money for new windows in my sunroom, plus a new front and back door with complete frame. I will not recommend this company to anyone.

I now have to have someone else repair the moulding on door at an additional cost to me.

I paid Lumen $8000.00 for their product and labour. I will also contact the BBB to file a complaint with this company.

Product or Service Mentioned: Lumen Homes Door Repair.

Reason of review: Warranty issue.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

I didn't like: Did not honour warranty.

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