Replaced front and rear door and several windows. When the moulding on the front door started lifting I called them.
When service man came he said the warranty was no longer valid because I paint the door. What does paint and moulding have to do with the moulding separating. I paid a lot of money for new windows in my sunroom, plus a new front and back door with complete frame. I will not recommend this company to anyone.
I now have to have someone else repair the moulding on door at an additional cost to me.
I paid Lumen $8000.00 for their product and labour. I will also contact the BBB to file a complaint with this company.
Product or Service Mentioned:
Lumen Homes Door Repair.
Reason of review: Warranty issue.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.
I didn't like:
Did not honour warranty.